77hi Privacy Policy — Your Information, Our Responsibility

77hi (https://77hi.bet) is a trusted online gaming platform for users in Bangladesh. We believe that your Privacy a fundamental right. This Privacy Policy explains how 77hi handles your personal information.

By using our platform, you consent to the data collection and usage practices described in this Privacy Policy. This policy applies to our website, mobile app, and all 77hi services.

77hi collects two types of data — what you provide directly, and what is automatically collected while you use the platform.

We never store your full payment card number. Mobile banking account PINs or passwords are never stored on our end.

77hi uses the information it collects for the purposes listed below. Each use has a clear legal basis and is decided with your interests in mind.

• Account Management: Completing the registration process, verifying logins, and managing account settings.
• Identity Verification (KYC): Verifying identity to prevent fraud and meet legal compliance requirements.
• Processing financial transactions: Processing deposits, withdrawals, and bonus payouts securely.
• Customer Support: Providing prompt resolution of your queries, complaints, and issues.
• Security & Fraud Prevention: Detecting and preventing suspicious activity.
• Personalized Experience: Suggesting games and offers tailored to your preferences.
• Legal Compliance: Complying with regulatory requirements and court orders.
• Service improvement: Analyzing user experience to improve the platform.

77hi never sells your personal information. However, limited data may be shared with trusted third parties where necessary to provide our services.

• Payment Processors: Only the information required to complete transactions is shared with bKash, Nagad, Rocket, and Upay.
• Identity Verification Services: Documents may be shared with approved verification partners as part of the KYC process.
• Technology Partners: Cloud storage and server service providers operate under strict confidentiality agreements.
• Law Enforcement Agencies: Information may be disclosed when required by court order or government directive.
• Fraud Prevention Services: Limited data may be shared with authorized bodies to detect money laundering or fraud.

All third-party partners comply with our Privacy Standards They are contractually bound to comply and may only use the data for the specified purpose — nothing else.

77hi uses cookies and similar tracking technologies on its website and app to enhance your browsing experience and ensure the platform functions properly.

• Essential Cookies: Required to maintain login sessions and manage security features. Disabling these will prevent the platform from functioning properly.
• Performance Cookies: Helps identify page loading speed and technical issues. Data is collected anonymously and in aggregated form.
• Functionality Cookies: Remembers your language preference, theme settings, and other personal preferences.
• Analytics Cookies: To understand how users interact with the platform — on a fully anonymised basis.

You can manage or delete cookies through your browser settings. However, disabling essential cookies may limit the functionality of certain services.

77hi uses internationally recognized security technology to keep your data safe. Our security infrastructure is continuously updated to ensure protection against the latest threats.

• SSL/TLS Encryption: All data transmitted through our website and app is secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): An extra layer of security for account logins and financial transactions.
• Data Encryption: Stored sensitive data is protected with AES-256 encryption.
• Regular security audits: Independent cybersecurity experts regularly audit our systems.
• Access Control: Only authorized staff with a legitimate need can access specific data.
• Data Backup: The risk of data loss is minimized through secure, encrypted backups.

77hi does not store your data indefinitely. A defined retention period is set for each type of information.

• Account Information: For as long as your account remains active, and up to 5 years after closure as required by law.
• Financial transaction records: Up to 7 years for legal and regulatory compliance.
• KYC Documents: Up to 5 years after account closure.
• Customer service records: Up to 2 years after a dispute is resolved.
• Log files and technical data: Typically 90 days to 1 year.

Once the retention period expires, data is securely deleted or anonymized so that you can no longer be identified.

As a user of the 77hi platform, you have several important rights over your personal data. We respect these rights and make it straightforward for you to exercise them.

77hi strictly prohibits anyone under the age of 18 from using the platform. We are firmly committed to protecting the privacy of children and minors.

• Age verification is mandatory during the registration process.
• If it is found that a minor has opened an account, it will be closed immediately.
• Any data inadvertently collected from minors will be permanently deleted.
• If a parent or guardian believes their child has created an account, please notify us immediately.

77hi may update this Privacy Policy may be updated. This may be necessary due to service changes, new legal requirements, or technical improvements.

• For significant changes, you will be notified in advance via your registered email or a platform notification.
• The date of any changes will be noted at the top of this page under "Last Updated".
• Continued use of the platform after the updated policy takes effect will be considered your acceptance of the new policy.
• If you object to the changes, you may request to close your account.

If you have any questions, concerns, or requests to exercise your rights regarding the Privacy Policy, please contact our data protection team.

• Email: support@77hi.bet
• Contact Hours: 7 days a week, 24 hours a day
• Response Timeframe: Usually within 2–3 business days

We take every request seriously and do our best to resolve it as quickly as possible.